Terms & Conditions

1. Booking
1.1 My London Taxi will email you a quotation, along with a reference number on receiving you request.
1.2 My London Taxi will amend the quote if any details have been changed from your original request.
1.3 If you accept a quote you will receive a booking confirmation with full details of your booking along with the final costs.
1.4 Please ensure you check the confirmation booking form carefully. My London Taxi cannot be held responsible for incorrect information given.
1.5 Proceeding with a booking (either online or by telephone) confirms the customer has read and agreed to the terms and conditions
2. Prices & Payment
2.1 Minimum Fare is £45.00 on all journeys
2.2 Fare must be paid in advance (Unless otherwise agreed)
2.3 Payment can be made by credit card,bank transfer or cash at no extra cost.
2.4 All bookings are subject to a £2.95 Administration fee.
All fixed fares will incur extra charges, if
a. Driver is kept waiting over 10 minutes
b. Changes to final destination have changed or there is extra stops
c. 60 Minutes after aircraft as landed
Extra Charge is £10.00 per 15 minutes or part thereof.
3. The Service
3.1 The lead passenger will be responsible for the behaviour of all passengers in the taxi.
3.2 Minimum Charge for soiling a taxi is £40.00.
3.3 In accordance with British Law all passengers must wear seat belts at all time.
3.4 My London Taxi can supply 2 types of Taxis, Mercedes Vito (6 Passengers) and TX4 (5 Passengers), we will not carry more passengers than our Insurance allows.
3.5 Although we take great care, My London Taxi will not be responsible for any loss or damage to goods or personal effects left within the taxi or after the hire period.
3.6 Every effort will be made by My London Taxi to ensure that the Taxi will arrive on time and reach your destination on time.
3.7 My London Taxi shall not be held responsible or liable for any delays (and/or any arising consequential losses) that occur beyond our control.
3.8 The driver will travel by the most appropriate route on the day, unless instructed otherwise by the customer.
3.9. My London Taxi and its drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, vehicle or any other passenger.
3.10 In very rare and exceptional circumstances, fixed price jobs will revert back to the full meter.
3.11 Car Park fees will be charged to the customer at all airport pick-ups (unless otherwise agreed).
3.12 The consumption of food is not permitted in any of the Taxis unless specific agreement has been made.
4. Travel Documentation
4.1 You are responsible for ensuring that you are in possession of the required travel documentation